Terms of Service | Copeland Edge Services

1. Acceptance of Terms

Welcome to Copeland Edge Services LLC ("Company," "we," "our," or "us"). By accessing or using our website located at copelandedge.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site.

We reserve the right to modify these Terms at any time. Your continued use of the Site after changes are posted constitutes acceptance of the modified Terms.

2. Description of Services

Copeland Edge Services provides technology consulting services to businesses located in Tennessee, including:

Cybersecurity leadership and consulting
IT infrastructure and desktop support
Regulatory compliance guidance (HIPAA, PCI-DSS, NIST 800-53)
Digital forensics and incident response
Security metrics and reporting

This Site serves as an informational and marketing platform. Actual service agreements are established through separate written contracts.

3. Acceptable Use Policy

By using our Site, you agree not to:

Conduct Security Testing: Perform or attempt any security testing, penetration testing, vulnerability scanning, or security assessments of our Site, systems, or infrastructure without explicit written authorization
Unauthorized Access: Attempt to gain unauthorized access to any portion of the Site, servers, systems, or networks connected to the Site
Interfere with Service: Interfere with or disrupt the Site, servers, or networks, including through denial-of-service attacks, flooding, or mail bombing
Automated Access: Use robots, scrapers, crawlers, or automated tools to access the Site without our express written permission
Malicious Code: Upload, transmit, or distribute viruses, malware, ransomware, or any other malicious code
Reverse Engineering: Reverse engineer, decompile, or disassemble any aspect of the Site
Fraudulent Activity: Engage in fraudulent activities, impersonate others, or misrepresent your affiliation with any person or entity
Illegal Activity: Use the Site for any unlawful purpose or in violation of any local, state, national, or international law
Harassment: Harass, abuse, threaten, or intimidate any person through use of the Site
Spam: Send unsolicited communications, spam, or bulk messages through our contact forms

Violation of these terms may result in immediate termination of access and potential legal action, including criminal prosecution and civil liability.

4. Intellectual Property Rights

All content on this Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Copeland Edge Services LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this Site without our express written permission.

The Copeland Edge Services name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Copeland Edge Services LLC. You may not use such marks without our prior written permission.

5. Contact Form and Communications

By submitting information through our contact form, you:

Represent that all information provided is accurate and truthful
Consent to our collection and use of your information as described in our Privacy Policy
Acknowledge that submission does not create a client relationship or obligation to provide services
Understand that we may contact you in response to your inquiry
Grant us a license to use the content of your message for the purpose of responding to and fulfilling your request

We reserve the right to refuse service to anyone for any reason at any time.

6. No Professional Relationship

The information provided on this Site is for general informational purposes only and does not constitute professional advice. Viewing this Site or contacting us does not create a consultant-client relationship.

Do not act or refrain from acting based solely on information from this Site without seeking appropriate professional advice. Any formal engagement for services requires a separate written agreement.

7. Disclaimers and Limitations of Liability

7.1 No Warranties

THIS SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

The Site will be uninterrupted, secure, or error-free
Defects will be corrected
The Site or servers are free of viruses or harmful components
Information on the Site is accurate, complete, or current

7.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COPELAND EDGE SERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to, use of, or inability to access or use the Site
Any conduct or content of any third party on the Site
Any content obtained from the Site
Unauthorized access, use, or alteration of your transmissions or content

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100.00).

8. Indemnification

You agree to indemnify, defend, and hold harmless Copeland Edge Services LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use or misuse of the Site
Your violation of these Terms
Your violation of any rights of another party
Your violation of any applicable laws or regulations

9. Third-Party Links and Content

The Site may contain links to third-party websites or services that are not owned or controlled by Copeland Edge Services LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Geographic Restrictions

Copeland Edge Services provides consulting services exclusively to businesses located in the state of Tennessee, United States. While this Site may be accessible worldwide, our services are not offered to entities outside of Tennessee.

If you access the Site from outside Tennessee or the United States, you do so at your own risk and are responsible for compliance with local laws.

11. Monitoring and Enforcement

We reserve the right to:

Monitor use of the Site for compliance with these Terms
Take appropriate legal action against anyone who violates these Terms
Terminate or suspend your access to the Site without notice for any reason
Remove or refuse to post any content that violates these Terms
Cooperate with law enforcement authorities and third parties in investigating suspected illegal activities

12. Reporting Violations

If you become aware of any violation of these Terms or misuse of the Site, please report it by using our contact form. We take violations seriously and will investigate all reports.

For security-related concerns or to report vulnerabilities through our responsible disclosure process, please contact us through the appropriate channels to discuss coordinated disclosure.

13. Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to use the Site will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Tennessee, and you consent to personal jurisdiction and venue in such courts.

15. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Site, the parties agree to first attempt to resolve the dispute through good-faith negotiations for a period of thirty (30) days before pursuing formal legal action.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Copeland Edge Services LLC regarding the use of the Site and supersede all prior or contemporaneous understandings and agreements, whether written or oral.

18. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Contact Information

If you have questions about these Terms of Service, please contact us:

Copeland Edge Services LLC
Email: Use the contact form on our main page
Hours: Monday - Friday, 6 PM - 10 PM CST; Saturday - Sunday 10 AM - 11 PM CST

20. Acknowledgment

BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.