Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Copeland Edge Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you submit information through our contact form, we collect:

  • Name
  • Email address
  • Company name
  • Phone number (optional)
  • Message content

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • Web Analytics Data: Pages visited, time spent on pages, browser type, device type, operating system, referring website, and general geographic location (country/state level)
  • Security Event Logs: IP addresses, timestamps, HTTP request data, and security-related events for the purpose of protecting our website from unauthorized access, attacks, and other security threats
  • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to analyze website usage and improve user experience

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Respond to Inquiries: Process and respond to your consultation requests and communications
  • To Improve Our Services: Analyze website usage patterns to enhance user experience and service offerings
  • To Maintain Security: Monitor and protect against security threats, fraud, and unauthorized access
  • To Comply with Legal Obligations: Meet regulatory requirements and respond to lawful requests from authorities
  • Business Operations: Maintain records, conduct analytics, and improve our business operations

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Contact Form Submissions: Retained for up to 7 years for business and legal compliance purposes
  • Web Analytics Data: Aggregated analytics data may be retained indefinitely; individual user data is anonymized after 26 months
  • Security Logs: Retained for up to 2 years for security investigation and compliance purposes

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business, subject to confidentiality obligations
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Protection of Rights: To protect our rights, property, safety, or that of our users or the public

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security monitoring and logging
  • Security incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: Opt out of certain data collection practices, though this may limit website functionality
  • Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Improve website performance and user experience
  • Protect against security threats (CSRF protection)

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Copeland Edge Services LLC
Email: Use the contact form on our main page
Hours: Monday - Friday, 6 PM - 10 PM CST; Saturday - Sunday 10 AM - 11 PM CST

13. Jurisdiction

This Privacy Policy is governed by the laws of the State of Tennessee, United States. Our services are provided exclusively to businesses located in Tennessee.

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